Privacy Policy – PR Homestay
At PR Homestay, we are committed to protecting the privacy and personal information of our guests, visitors, and users. This Privacy Policy explains how we collect, use, store, and protect personal data obtained through bookings, stays, communications, and interactions with our property. By using our services or providing your information, you consent to the practices described in this policy.
1. Information We Collect
We may collect personal information including, but not limited to, guest name, contact number, email address, postal address, government-issued identification details, booking dates, number of guests, and payment-related information. Additional information may be collected during check-in, communication inquiries, or feedback submissions to ensure compliance with legal requirements and to provide a smooth guest experience.
2. Use of Personal Information
The personal information collected by PR Homestay is used strictly for operational and service-related purposes, including confirming reservations, processing payments, managing check-in and check-out procedures, complying with legal and regulatory requirements, communicating booking details, improving our services, and responding to guest queries or concerns. We do not use guest data for unauthorized marketing or commercial purposes.
3. Sharing of Information
PR Homestay does not sell, rent, or trade personal information to third parties. Guest information may be shared only when required by law, government authorities, law enforcement agencies, or regulatory bodies. Limited information may also be shared with trusted service providers, such as payment processors, solely for the purpose of completing transactions and delivering services.
4. Data Security
We take reasonable and appropriate measures to safeguard personal information against unauthorized access, misuse, loss, or disclosure. Both physical and digital security practices are followed to protect guest data. While we strive to maintain high security standards, PR Homestay cannot guarantee absolute security of information transmitted or stored electronically.
5. Data Retention
Personal information is retained only for as long as necessary to fulfill booking obligations, comply with legal requirements, resolve disputes, or enforce agreements. Once the information is no longer required, it is securely deleted or anonymized in accordance with applicable laws and internal policies.
6. Guest Rights and Choices
Guests have the right to request access to their personal information, seek corrections, or request deletion of data where legally permissible. Such requests may be subject to verification of identity and compliance with applicable laws. PR Homestay reserves the right to retain certain information if required by law.
7. Cookies and Online Interaction
If PR Homestay operates a website or online booking platform, limited technical data such as IP address, browser type, or usage patterns may be collected to improve website performance and user experience. This information does not personally identify individual users unless voluntarily provided.
8. Policy Updates
PR Homestay reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will become effective immediately upon posting or implementation. Guests are encouraged to review this policy periodically to stay informed.
9. Contact Information
For any questions, concerns, or requests related to this Privacy Policy or the handling of personal information, guests may contact the management of PR Homestay through the official communication channels provided at the time of booking.
